How to Place a Layby at MiniZoo
*Layby currently switched off during our Schleich Sale*
Important: Changes cannot be made to new laybys. Please check your order carefully before submitting.
Please Note:
- We will contact you within 24hrs to arrange your deposit and payment schedule
- Up to 10% non-refundable deposit required
- Layby available for Australian customers only
- Minimum $25 installments
- Maximum 2 active laybys per customer
FAQ
Q. What is the minimum order amount for a layby?
A. The minimum is $200 AUD.
Q. What are the payment terms?
A. We'll request a maximum 10% non-refundable deposit at the time your layby is placed. We then recommend weekly or fortnightly payments. Note - if a deposit has not been received within 7 days the layby will be cancelled. Minimum installment amount $25.00 AUD.
Q. How long can my layby go for?
A. Normally anywhere from 1 week to 3 months. During our Christmas Layby offer period terms can be extended from July up to the first week in December.
Q. What payment methods can I use?
A. You can pay your installments by PayPal or Direct Deposit.
Q. Is there a limit to how many laybys I can have?
A. You may have a maximum of two active layby's at any given time.
Q. I'm from a country outside Australia - can I place a layby?
A. Layby's are only available to Australian residents.
Q. Why can't I layby during a sale?
A. Sale prices are a special offering during which time we reduce our profit margins. Layby's are costly for us to administer so we can't offer both sale prices and layby terms at the same time.
Q. When will my order be shipped?
A. Your order will be shipped within 24-48 hrs of receiving the final payment unless you instruct us otherwise
Q. Can I add or deduct products to or from my layby before it is paid in full?
A. No - your layby cannot be changed once it is submitted.
Q. How do I know what my current layby balance is?
A. You will be updated by email or through our account customer message system every time a payment is made
Q. Am I able to cancel my layby & receive a refund?
A. Yes, no problems! You can cancel your layby at any time. An adminstration fee equal to the intial layby deposit will be deducted from the refund value. Eg refund = total of instalments paid to date less the initial deposit paid.
If you have any other questions please contact us here today. We'll get back to you ASAP.
last updated 26th Sept 2023